About us

Welcome to EraBet Casino. We are a mobile-first online casino focused on giving you a wide choice of games, straightforward account processes, and responsible play tools. You’ll find a clear, secure environment where you can play pokies, live dealer tables, and instant games in AUD where permitted.

Legal status

We operate under a Curaçao iGaming framework and hold sub-licence number 8048/JAZ issued through Antillephone N.V. This licence allows us to serve players in multiple international markets. We accept Australian players and support AUD while applying age checks, KYC and AML controls aligned with common Australian remote-gambling standards.

Registration and login

Signing up is quick. You create an account using your email, mobile number and preferred currency, enter basic personal details, confirm you are at least 18 and verify your email or SMS code. You can set deposit limits from your responsible gaming area.

KYC verification is mandatory before your first withdrawal. For Australian players we may request a photo ID (passport or driver’s licence), proof of address and, where needed, evidence of your payment method. Account creation is instant; full KYC checks normally take from a few minutes up to 24 hours depending on documents and queue times.

Games and software providers

Our lobby brings together thousands of titles from major and niche studios. You’ll find games from Pragmatic Play, NetEnt, Evolution Gaming, Microgaming/Quickfire and Play’n GO, plus a selection of smaller providers for crash and instant games.

We offer around 2,000–3,000 titles across categories such as pokies/video slots, progressive jackpots, Megaways, table games (blackjack, roulette, baccarat, poker), live casino, crash/instant games and virtual mini-games. Games from major suppliers are independently tested for fairness by recognised labs.

Bonuses and promotions

We provide a range of promotions, including welcome offers, reloads, free spins and tournaments. Welcome packages commonly include a matched deposit and free spins on featured pokies; regional offers may be presented in AUD for Australian players. Exact amounts, wagering and eligibility vary by promotion.

Typical wagering requirements fall in the 30x–40x range for bonuses, with free-spin wins often subject to separate wagering. Not all games contribute equally to wagering — pokies generally contribute most, while table and live games often contribute less or are excluded. Time limits and maximum bet rules apply during wagering.

Recurring promotions include weekly reloads, slot races and occasional cashback offers. Cashback and VIP benefits vary by tier and may require opt-in on the promotions page.

VIP and loyalty program

Our loyalty scheme uses tiered levels (for example Bronze through Diamond). You earn comp points by wagering real money and can exchange points for bonuses or free spins. Higher tiers deliver better conversion rates, faster withdrawals, higher limits, personal support and exclusive offers.

Points may expire after a set period and wagers made with bonus funds typically earn points at a reduced rate. VIP status and benefits are subject to the program rules and the casino’s standard terms.

Payments and banking

We support a range of deposit and withdrawal methods suitable for Australian players, including Visa/Mastercard, prepaid vouchers, e-wallets (Skrill, Neteller), bank transfers and cryptocurrencies (Bitcoin, Ethereum, USDT). Minimum deposits are typically around 20 AUD. Deposits by cards, wallets and crypto are usually instant and we do not usually charge deposit fees (third-party fees may apply).

Withdrawals are available by e-wallet, bank transfer and crypto, with minimum payouts commonly around 30–50 AUD. E-wallet and crypto withdrawals are often processed quickest after approval, while card and bank payments can take a few business days. Large wins and limits depend on VIP level and may be paid in instalments as per our terms.

Key terms and conditions

Important rules include one account per person, truthful personal information, and bans on account sharing or bonus abuse. Maximum bet limits apply while wagering bonus funds. You must pass KYC before withdrawals. We may restrict accounts or close them for suspected fraud, money laundering, or breaches of terms.

Deposit, loss and withdrawal limits can be set by you via the responsible gaming tools; we also reserve the right to apply internal limits for risk management.

Mobile and technical features

Our site is built with responsive HTML5 design so you can register, deposit, play and contact support directly from your phone or tablet. Games load in full-screen portrait or landscape and the interface includes quick filters to help you find providers and categories. ID documents can be uploaded by taking photos with your device.

Security and fair play

We use HTTPS with modern TLS encryption to protect data in transit and rely on industry-standard firewalls and CDN/DDoS protection to keep the service stable. Games are supplied by studios whose RNGs and RTPs are tested by independent auditors such as eCOGRA, iTech Labs or GLI.

Customer support is available through live chat and email. Live chat aims to respond rapidly and email replies are typically sent within a few hours. Support is provided in English, with additional languages available depending on staffing.

Responsible gambling

We provide self-service tools so you can set daily, weekly or monthly deposit limits, loss limits, session reminders, temporary time-outs and long-term self-exclusion. When you self-exclude, your account access and marketing communications are paused for the chosen period.

We link to regional and international support organisations and encourage you to contact professional help if gambling stops being enjoyable or becomes harmful.

Advantages and disadvantages

Pros: a broad pokies portfolio from reputable providers, AUD support, convenient payment options including crypto, a mobile-optimised experience with live casino content, a structured VIP program and standard security and KYC procedures.

Cons: we operate under a Curaçao sub-licence rather than an Australian state licence, withdrawal limits and instalment payments can apply for very large wins, and some promotions exclude certain games or impose wagering restrictions. Native apps in official app stores may be limited.

General information

We launched as a modern, mobile-focused brand in the early-to-mid 2020s and are operated under a Curaçao-licensed arrangement with sub-licence 8048/JAZ. English is the primary language of our site and support, and we accept players from jurisdictions where online gambling is permitted under local law. Restricted countries apply under our licence terms; you remain responsible for complying with your local regulations.

Contact us

If you need help or have questions, contact our support team at [email protected]. We’re here to assist with account, payment and responsible-gambling enquiries.