Terms and conditions

These Terms and Conditions ("Terms") govern access to and use of the services, products and games made available by EraBet Casino. By registering an account or playing on the platform you accept and agree to be bound by these Terms. If you do not agree with any part of these Terms, do not register or use the services. All communications in relation to these Terms should be sent to [email protected].

Legal Status

1.1 License Number: The platform operates under licence number 8048/JAZ, issued as a sub-licence under an international remote gaming framework.

1.2 Issuing Authority: The licence is issued and supervised by the relevant issuing authority responsible for the oversight of remote gambling operators under the applicable licensing scheme.

1.3 Jurisdiction: The services operate under the legal and regulatory framework associated with the licence jurisdiction and subject to the authority of the issuing regulator.

1.4 Allowed to Operate in Australia: The operator accepts Australian players and supports the use of Australian dollars. Acceptance of Australian players is provided subject to local law and to the player meeting age and verification requirements described below.

Registration and Login Process

2.1 Step-by-Step Process: To create an account a prospective player must: (a) visit the website and select the registration option; (b) provide a valid email address, mobile number, password and preferred currency; (c) supply full name, date of birth, residential address and a security question; (d) confirm acceptance of these Terms and that they are of legal age; and (e) verify the account through the email activation link or SMS code. Players may set responsible-gaming limits after account creation.

2.2 Is KYC/ID Verification Required: Identity verification is mandatory prior to the first withdrawal. Players must submit a government-issued photo ID, proof of address and, where relevant, evidence of ownership of the payment method used. Additional checks may be requested to satisfy anti-money laundering and counter-terrorist financing obligations.

2.3 Time to Activate Account: Account creation and receipt of email/SMS confirmation are typically immediate or within minutes. Full KYC verification may take from a few minutes up to 24 hours depending on document quality and verification workloads.

2.4 Terms of Registration (Minimum Age, One Account per User, Restricted Countries): Only persons aged 18 or over may register. Only one account per person, household and device is permitted. Multiple accounts may be closed and any winnings voided. Residents of certain restricted jurisdictions are not permitted to register; players are responsible for ensuring that use of the service is lawful in their place of residence.

Games and Software Providers

3.1 Top Games: The platform offers a mix of video slots, popular branded titles, live dealer tables and fast-play instant games. Representative titles include widely known slot and live-dealer games commonly offered by major suppliers.

3.2 Software Providers: Games are supplied by established third-party software providers. The operator does not create the RNGs used in third-party games and relies on provider testing and certification.

3.3 Total Game Count: The game library comprises thousands of titles across slots, jackpots, table games, live dealer and instant-win categories.

3.4 Game Categories: Available categories include video slots, progressive jackpots, megaways mechanics, table games, live casino, crash/instant games and virtual sports. Crash-style games operate on server-side algorithms rather than on-chain provably-fair systems.

Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins): Welcome offers vary over time and by region. Typically, a first-deposit match and a free spins package are offered subject to the conditions set out at the time of promotion.

4.2 Welcome Offers Specific to Australia: Where promotions are targeted to Australian players, offers will be denominated in AUD and apply to accounts registered with AUD as the chosen currency. Promotional eligibility and terms remain governed by these Terms.

4.3 Process of Activation for Welcome Bonus: To activate a welcome offer a player must register, select the relevant promotion where required, and make a qualifying deposit meeting any minimum amount specified. If a bonus is not credited as described, the player should contact support within the timeframe specified in the promotion.

4.4 Wagering Requirements: Bonus funds and free-spin winnings are typically subject to wagering requirements. Contribution rates vary by game type; slots usually contribute in full while table and live games often contribute partially or are excluded. Exact wagering multipliers will be stated in the promotional terms.

4.5 Time Limits: Bonuses and promotional offers must be claimed and completed within the time limits stated in the applicable promotional terms. Failure to meet time limits will cause the bonus and any derived winnings to be forfeited.

4.6 Recurring Promotions: The operator may offer periodic reload bonuses, free-spin bundles, tournaments and leaderboard competitions to eligible players. Participation is subject to the specific terms of each promotion.

4.7 Cashback Offers: Cashback offers, where provided, are calculated on net losses over defined periods and credited according to the stated terms and any applicable opt-in requirements.

4.8 Reload Bonuses: Reload bonuses and similar offers may be available for existing players and are subject to minimum deposit levels, promotional codes where applicable, wagering requirements and other restrictions.

4.9 Free Spins Bonuses: Free-spin promotions are provided with a stated number of spins and value per spin; winnings are often credited as bonus funds subject to wagering and may be capped at a maximum cash-out amount.

4.10 General Bonus Terms and Conditions: Only one bonus may be active at any time unless otherwise stated. Maximum bet limits apply while wagering bonus funds. The operator reserves the right to withhold, reclaim or cancel bonuses in cases of suspected abuse, fraud, or breach of these Terms.

VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards: A tiered loyalty program may be offered with multiple levels providing incremental benefits such as increased cashback, faster withdrawals, higher limits and personalized support.

5.2 How to Qualify: Qualification is achieved by meeting wagering thresholds or earning comp points through real-money play. The rate of point accrual and thresholds for each tier will be published by the operator.

5.3 Loyalty Program Description: Comp points can generally be exchanged for bonus funds or free spins under the conversion rates and rules applicable to each tier. Additional VIP benefits may be provided to qualifying players.

5.4 Loyalty Program Rules: Points may expire after a stated period. Points, status and benefits are non-transferable. The operator may modify, suspend or terminate the loyalty program or adjust a player’s status in cases of inactivity or suspected abuse.

Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees): Accepted deposit methods typically include major payment cards, e-wallets, bank transfer, prepaid vouchers and selected cryptocurrencies. The minimum deposit amount is ordinarily 20 AUD. Deposits via cards, e-wallets and crypto are usually processed instantly. The operator does not normally charge deposit fees but third-party provider fees may apply.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees): Withdrawals are available by e-wallet, bank transfer, card refunds and supported cryptocurrencies. Minimum withdrawal amounts commonly range between 30 and 50 AUD. E-wallet and crypto withdrawals are typically faster after approval; card and bank payments may require several business days. The operator aims to process withdrawals promptly but may impose limits and retain the right to apply third-party fees in exceptional circumstances.

Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions): All promotional offers are subject to specific terms that will include wagering requirements, maximum bet limits during bonus play and a list of ineligible or restricted games. Players must consult the relevant promotion terms before participating.

7.2 Deposit Limits: Players may set daily, weekly or monthly deposit limits via the account responsible-gaming tools. The operator may apply internal limits where required for risk management or compliance.

7.3 Withdrawal Limits: Withdrawal limits may apply by default and may be varied according to account verification, player status and VIP tier. Exceptionally large wins may be paid in instalments in accordance with the operator's procedures.

7.4 Account Restrictions: Account sharing, multi-accounting, use of automated software or other forms of abuse are prohibited. The operator may suspend, restrict or close accounts where fraudulent activity, money laundering, breach of these Terms or other prohibited conduct is suspected.

7.5 KYC and AML Compliance: The operator will perform identity verification and source-of-funds checks as required. Failure to provide requested documentation may result in suspension of withdrawals and account restrictions.

7.6 Suspension and Termination: The operator reserves the right to suspend, restrict or close accounts for breaches of these Terms, suspected criminal activity, regulatory direction, or other lawful reasons. Remaining account balances will be handled in accordance with these Terms and applicable regulation following account closure.

7.7 Limitation of Liability: To the fullest extent permitted by law, the operator’s liability for losses arising from use of the services is limited. The operator does not accept liability for indirect or consequential loss, downtime caused by third parties, or loss arising from use in prohibited jurisdictions.

7.8 Indemnity: Players agree to indemnify and hold the operator harmless from and against any claims, losses, liabilities and expenses arising from breach of these Terms, misuse of the services or violation of applicable law.

7.9 Changes to Terms: The operator may amend these Terms from time to time. Notice of material changes will be provided by posting updated Terms and, where required by law, by direct notification. Continued use after changes constitutes acceptance of the amended Terms.

7.10 Governing Law and Disputes: These Terms are governed by the laws applicable to the licence jurisdiction and subject to the oversight of the issuing authority. Disputes will be handled in accordance with the dispute resolution procedures specified by the operator and the licence terms.

7.11 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will continue in full force and effect.

Mobile and Technical Features

8.1 App Availability (iOS/Android): A lightweight Android application may be offered for direct download from the operator's website. iOS users may be provided with a web-app shortcut and full mobile web access due to platform rules.

8.2 Mobile Browser Optimization: The platform uses a responsive HTML5 interface that adapts to smartphones and tablets. Registration, deposits, live chat and gaming are available through the mobile browser without separate downloads for most games.

8.3 User Experience and Speed on Mobile: The site is designed for efficient mobile performance with optimized assets and content delivery to minimise load times on common mobile networks. Individual performance may vary according to device and connection.

8.4 Process of Registration on Mobile: Mobile registration follows the same multi-step procedure as desktop. Documents for verification may be uploaded by photographing them with the mobile device camera.

Security and Fair Play

9.1 SSL & Encryption Standards: The operator secures data transmissions using industry-standard encryption protocols. Systems and infrastructure are maintained to reduce network and operational risks.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs): Games are provided by third-party suppliers whose software is subject to testing and certification by recognised independent testing laboratories. Game fairness is governed by those providers’ certified RNGs and the terms published for each game.

9.3 Customer Support (Channels, Response Time): Customer support is provided through live chat and email. The operator aims to maintain prompt response times for live chat and to respond to email enquiries within a reasonable timeframe.

9.4 Support Availability (Hours, Languages): Support is primarily available in English. Response hours and language coverage will be published by the operator and may vary according to staffing.

Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion): The platform provides tools for responsible play including configurable deposit limits, loss limits, session reminders, temporary time-outs and long-term self-exclusion. Players may request account restrictions through their account settings or by contacting support.

10.2 Links to Support Organizations: The operator publishes information about support organisations and responsible-gambling resources relevant to the jurisdictions it serves. Players seeking assistance are encouraged to contact certified counselling and support services in their region.

Advantages and Disadvantages

11.1 Pros: The platform provides a broad range of game types from established providers, support for AUD, multiple payment options including crypto, mobile-optimised access, and a structured loyalty program with tiered benefits.

11.2 Cons: The platform operates under an international licence rather than domestic state licences in all jurisdictions. Withdrawal limits and verification requirements may affect processing times. Native app availability in official app stores may be limited. Bonus terms may restrict certain games during wagering.

General Casino Information

12.1 Year Founded: The platform commenced operations in the early-to-mid 2020s.

12.2 Operator/Parent Company: The operation is conducted by an entity holding a sub-licence under the licence number described in section 1.1 and operating in accordance with the licence conditions.

12.3 Supported Languages: English is the primary language of the service. Additional language support may be provided in selected circumstances.

12.4 Accepted Countries: The service accepts players from jurisdictions where online gambling is permitted and where the operator chooses to offer services. Player eligibility is assessed during registration and by IP/location checks.

12.5 Restricted Countries: Residents of certain restricted and highly regulated jurisdictions are not permitted to register or play. It is the player’s responsibility to ensure compliance with local law.

12.6 Short Brand Description: The platform offers a mobile-friendly online casino experience with a wide portfolio of slots, live dealer tables and instant games supplied by multiple third-party providers and operated under an international licence.

12.7 Contact: For enquiries, support or official communications contact the operator by email at [email protected].